de33 Privacy Policy

1. Introduction

de33 ("we", "our", or "us") is committed to protecting the privacy and personal data of every player who uses the de33 Platform. This Privacy Policy sets out the basis on which any personal data we collect from you — or that you provide to us — will be processed. It applies to all interactions with the de33 website and mobile platform, including account registration, deposits, withdrawals, gameplay, and any communications between you and de33 support.

By registering an account or continuing to use the de33 Platform, you confirm that you have read and understood this Privacy Policy. If you have questions about how de33 handles your personal data, contact our support team using the details at the end of this document.

Your Privacy at a Glance

2. Information We Collect

When you register and use the de33 Platform, we collect various categories of personal data. We collect only what is necessary, and the specific data collected depends on the services and features you use. Categories of data we may collect include:

• Identity data: Full name, date of birth, gender, and a copy of your government-issued ID document (National ID card, passport, or driving licence) provided during KYC verification.
• Contact data: Mobile phone number, email address, and general location within Bangladesh (for example Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar).
• Financial data: Mobile wallet details (bKash, Nagad, or Rocket account number registered in your name), transaction records, deposit history, and withdrawal history.
• Technical data: IP address, device type, operating system, browser type, and session data collected automatically when you access the Platform.
• Usage data: Games played, bets placed, wagering patterns, session length, login timestamps, and page navigation behaviour within the Platform.
• Communications data: Records of your correspondence with de33 support, including live chat transcripts, email exchanges, and support ticket history.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data beyond what is directly relevant to a responsible gaming self-exclusion request, or biometric data beyond what is required for identity verification. We do not collect data about players' children or dependants.

3. How We Use Your Information

de33 uses the personal data we collect for specific, legitimate purposes only. We do not use your data for any purpose incompatible with the purpose for which it was originally collected. The principal purposes for which we process your personal data are:

1. Account management: To create, maintain, and administer your de33 account, including verifying your identity and eligibility under our KYC process.
2. Payment processing: To facilitate and record deposits and withdrawals via bKash, Nagad, and Rocket, and to detect and prevent fraudulent financial activity.
3. Service delivery: To provide access to casino games, sports betting, crash games, and all other features available on the de33 Platform in a stable and reliable manner.
4. Responsible gaming compliance: To monitor gaming activity for indicators of problem gambling and, where appropriate, to apply deposit limits, cooling-off periods, or self-exclusion measures in line with our Responsible Gaming policy.
5. Customer support: To respond to queries, complaints, and requests submitted to de33 support, and to maintain a record of communications for quality assurance purposes.
6. Platform improvement: To analyse anonymised usage patterns in aggregate in order to improve the functionality, performance, and user experience of the de33 Platform.

Where de33 intends to use your personal data for any purpose not listed above, we will notify you in advance and, where required, seek your explicit consent before proceeding. You may withdraw consent at any time for any processing that relies on consent as its legal basis.

4. Legal Basis for Processing

de33 processes your personal data only where there is a lawful basis for doing so. The legal bases on which we rely include:

• Contract performance: Processing necessary to fulfil the Terms and Conditions of your de33 account, including identity verification, payment processing, and service delivery.
• Legal obligation: Processing required to comply with applicable legal and regulatory obligations, including anti-money laundering checks and age verification requirements.
• Legitimate interests: Processing that is in de33's or a third party's legitimate interests — including fraud prevention, responsible gaming monitoring, and platform security — provided those interests are not overridden by your privacy rights.
• Consent: For any processing activities outside the above bases — including optional promotional communications — de33 will rely on your freely given, specific, and informed consent.

5. Sharing Your Information

de33 does not sell your personal data. We may share your personal data only in the following limited circumstances:

• Payment processors: We share financial data with bKash, Nagad, and Rocket solely to process deposits and withdrawals on your behalf. These providers handle your data under their own privacy policies and applicable financial regulations.
• Game providers: Technical data and session identifiers may be shared with game software providers such as Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, and Ezugi to deliver their game content on the Platform. These providers do not receive your full identity or payment information.
• Legal and regulatory authorities: We may disclose personal data to law enforcement agencies, regulatory bodies, or courts when required by law, or when we have a good-faith belief that disclosure is necessary to prevent fraud or protect the safety of our users.
• Service providers acting on our behalf: We may engage third-party technical vendors (such as hosting providers, analytics platforms, and customer support software) who process data on de33's behalf under strict data processing agreements. These vendors may not use your data for their own purposes.

Outside of these circumstances, de33 will not share your personal data without your prior explicit consent. Any data sharing with third parties is conducted under contractual safeguards requiring those parties to maintain the confidentiality and security of your information.

6. Cookies and Tracking Technologies

The de33 Platform uses cookies and similar tracking technologies to operate correctly, remember your preferences, and understand how players interact with our services. A cookie is a small text file placed on your device when you visit the Platform. Cookies do not give de33 access to your device beyond what is required for Platform operation.

de33 uses the following categories of cookies:

• Essential cookies: Strictly necessary for the Platform to function. They enable core features such as session management, login state, and security. These cookies cannot be disabled without severely disrupting Platform functionality.
• Functional cookies: These remember your preferences — such as your preferred language — so you do not need to reset them each time you visit the Platform.
• Analytics cookies: These collect anonymised data about how players navigate the Platform, which pages are most visited, and where errors occur. This data is used in aggregate to improve the Platform experience.

You can manage your cookie preferences through your browser settings. Note that disabling essential cookies will impair your ability to use the Platform. de33 does not use third-party advertising cookies or cross-site tracking technologies.

7. Data Security

de33 implements a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include SSL encryption for all data in transit, strict access controls limiting which team members can view sensitive personal data, secure server infrastructure, and regular security reviews of our systems and processes.

While de33 employs industry-standard security practices, no data transmission over the internet or storage system can be guaranteed to be 100% secure. Players can contribute to their own account security by using a strong, unique password, not sharing login credentials with any third party, and reporting any suspected unauthorised access to de33 support immediately. In the event of a personal data breach likely to result in a high risk to your rights, de33 will notify affected players without undue delay.

8. Data Retention

de33 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. In practice, account data — including identity verification documents and transaction records — is retained for a minimum period after account closure to satisfy anti-money laundering and financial record-keeping requirements. The precise retention period may vary depending on the category of data and the applicable legal requirement.

When personal data is no longer required for any lawful purpose, de33 will securely delete or anonymise it in accordance with our internal data retention procedures. If you request account closure, de33 will begin the data minimisation process after the mandatory retention period has elapsed. You may contact de33 support to enquire about the specific retention period applicable to your data.

9. Your Privacy Rights

de33 respects your rights in relation to your personal data. Depending on applicable laws, you may have the following rights:

• Right of access: The right to request a copy of the personal data de33 holds about you.
• Right to rectification: The right to request that de33 correct any inaccurate or incomplete personal data held about you without undue delay.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to de33's legal retention obligations.
• Right to restrict processing: The right to request that de33 limit the processing of your personal data in certain circumstances — for example while the accuracy of the data is being contested.
• Right to object: The right to object to processing based on legitimate interests, including profiling, where you believe your individual circumstances outweigh de33's legitimate grounds for processing.

To exercise any of these rights, please contact de33 support. We will respond to all valid requests within a reasonable timeframe. Certain rights are subject to limitations where legal retention or processing obligations apply — for example, de33 cannot delete transaction records during a mandatory regulatory retention period. de33 will always explain clearly when a right cannot be exercised in full and the reason why.

10. Third-Party Links and Services

The de33 Platform references third-party game providers and payment services in the course of normal operation. de33 is not responsible for the privacy practices of third-party providers, and their handling of your data is governed by their own privacy policies. de33 does not embed third-party advertising networks or social media tracking pixels on the Platform.

11. Children's Privacy

de33 is strictly an adults-only platform. We do not knowingly collect, process, or store personal data relating to individuals under the age of 21. Registration is not permitted for players under 21, and age verification is conducted as part of the KYC process for all accounts. If de33 becomes aware that personal data has been collected from a person under 21 without valid parental consent, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on de33, please contact our support team immediately.

12. Changes to This Privacy Policy

de33 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When we make material changes to this Policy, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players by email or via an in-platform notification.

Your continued use of the de33 Platform following the posting of any update to this Privacy Policy constitutes your acceptance of the updated Policy. We encourage you to review this Privacy Policy periodically. If changes are significant and affect how de33 uses your data in a way you did not previously consent to, we will seek your fresh consent before applying those changes to your account.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way de33 processes your personal data, please contact our support team. We are committed to addressing all privacy-related enquiries promptly and transparently, within 48 hours during Bangladesh Standard Time (BST, UTC+6) business hours.

Email: [email protected] (plain text only — this is not a clickable link). Our support team is available 24/7 to assist with all data and privacy queries.